|
FAQ's 
|
- What happens if my internet connection stops working? Your internet connection may stop working, but this doesn't mean your business has to. EchoSat's SPG is configured for automatic dial backup. When your internet connection drops out, dial backup automatically sends your transactions over a connected phone line until your internet is restored.
- Does EchoSat have a per transaction charge? No, our services are offered at an economical flat monthly price. Your bill shouldn't grow just because your business does.
- How long does it take to get my SPG? In most case the SPG device is shipped within one business day of your order being completed. While ordering, you have the option to choose your shipping method, which means you could be up and running within 24 hours of ordering the SPG service.
- How difficult is SPG to install? We have taken great care to make SPG as easy to install as possible. Once you receive your SPG device and plug it into an available internet port, the SPG device will phone home and automatically register itself with our network. Once the POS has been configured and connected to the SPG device you are ready to start processing your credit/debit/EBT traffic securely and reliably via the SPG PCI compliant network. If ever you need assistance with your SPG device, our 24 X 7 helpdesk is always available. Our group of highly trained engineers and technicians are some of the most knowledgeable in the industry. We are always available to help you.
- What do I do if I need assistance? Simply contact our 24 X 7 Helpdesk and our staff of highly trained professionals will be happy to assist.
Have additional questions? Give us a call at: 859-389-8700 Extension #106 or #254 ...or click here to send an email inquiry
|